Woke up this morning to see three messages from a disappointed customer. Wow. The presentation was bad, it was missing items, we had promised something extra as it had taken extra time to get there, etc. etc.
I feel badly for the customer. To spend all that money, wait all that time, and not get what they expected. Rita and I work so very hard to make each doll special. We strive to make opening the box to be the answer to all that anticipation.
Dammit.
We will do our very best to make this customer satisfied. But, the specialness of that first opening of the box is gone.
We have had so many successes, but its hard not to focus on this. It is not the normal. It is an aberration.
Just like in life, we often focus on our failures. We forget the good we do. We forget the loving things we do. We forget the kindnesses we show, and focus on a negative.
I am resolved, today, to focus on our positive, even as we deal with this customer. We make beautiful dolls. We have touched many, many lives. We have made some wonderful Christmas gifts this year.
Each doll. Each customer. One at a time. The best we can do. That's all we can strive for.
This is a great day. I intend to make it mine! David
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